This position will play a key role in shaping the entire order management experience from order to cash.  This individual will partner closely with customer service and other stakeholders to understand current processes, collaborate on improvement opportunities, document new requirements, and support change management.  This is a non-supervisory role.

Key Accountabilities

• Lead discovery sessions to identify order management process improvement opportunities.
• Align with stakeholders on priority of enhancements and communicate estimated delivery.
• Translate business requirements into detailed technical specifications.
• Collaborate with stakeholders on test scenario creation, testing, and change management.
• Partner with Enterprise Architecture team to recommend the right software solution for each process.
• Document data flows and provide requirements to analytics team for reports and dashboards.
• Provide support to customers as issues arise.  Conduct root cause analysis, track resolution, and communicate the solution.
• Meet with other project/business functional areas to coordinate interdependencies and resolve issues.
• Document existing and new processes.
• Effectively manage prioritizing multiple projects to ensure timely delivery.
• Ability to travel as business needs require.  Estimated travel for this position is 25%.
• Other duties as may be assigned at management’s discretion.

Key Competencies

• Customer focus; builds strong customer relationships and delivers customer-centric solutions
• Plans and aligns; planning and prioritizing work to meet commitments aligned with organizational goals
• Drives result; consistently achieve results, even under tough circumstances
• Manages complexity; acquires evidence from multiple and diverse sources to uncover root cause
• Collaboration; works cooperatively with others across the organization to achieve shared objectives
• Optimizes work processes; creates efficient workflow and seeks ways to improve processes

Education & Experience

• Bachelor-level degree or equivalent work experience
• Experience with Order Management Systems (OMS) and processes
• Solid problem-solving skills; evidence based analysis and conclusions; process oriented
• Ability to handle multiple projects/tasks in a fast-paced environment
• Strong change management skills and the desire to make a difference
• High sense of accountability and ownership of transformation initiatives
• Ability to communicate to multiple audiences from customers to software developers
• Proficiency with MS Office Applications (Excel, Outlook, etc.) is required
• SQL experience is preferred, but not required

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].

*Actual pay will vary based on qualifications and other factors