Tiger Eye, a wholly-owned subsidiary of the CTS Group, delivers solutions for every step of the document and email journey, supporting businesses to work smarter and boost productivity with technology solutions and services. Renowned for the team’s unparalleled technical knowledge and exceptional customer service, Tiger Eye delivers expertise from the team that listens through software solutions, custom development services, technical support, training and more.

Together, CTS and Tiger Eye will work towards becoming the digital transformation partner for law firms, expanding our product portfolio to offer integrated application and platform support within a high-quality service model aimed at delivering a new level of fee-earner productivity.

Learn more about our combined company’s strategy here: https://legaltechnology.com/2023/07/03/interview-cts-and-tiger-eye-talk-strategy-as-they-focus-on-becoming-a-global-dx-partner-for-law-firms/

We are currently looking for a Client Engagement Director to join our Commercial team in the UK.

The Role Responsabilities

• Develop and implement account management strategies and plans to support the growth of the business
• Manage the pipeline, account plans, and whitespace mapping to drive sales in MRR and Professional Services.
• Manage the pipeline, forecasting, and renewals process to ensure accurate revenue projections and target achievement

• Create and implement account plans for key clients
• Build relationships with key clients to ensure retention and growth
• Develop and implement marketing strategies to support the sales process and promote the company's services
• Solicit feedback from clients on what new services they would like the company to deliver
• Work with other departments within the company to ensure a seamless customer experience

Essential Experience 

• Significant experience working with Legal Application Software, ideally iManage.
• Solid understanding of the legal industry and priorities for our clients

• Consultative approach to account management, able to identify and communicate the win-win in business negotiations.
• Strong commercial acumen including knowledge of pricing strategies, contracts and selling to clients
• Excellent communication, negotiation, and relationship-building skills
• Strong analytical and problem-solving skills
• Ability to manage and prioritise multiple tasks and projects

• Understanding of procurement processes and procedures
• Experience of working with CRM systems
• Ability to work under pressure and tight deadlines

What we can offer you

• Annual salary: Upto £80,000 PA + Excellent commission structure.
• Hybrid working - Remote with client site visits.
• 37.5 hours per week, Monday-Friday
• 25 days holiday + Bank Holidays + your birthday off + buy/sell 5 days
• Health Cash Plan (for you and your partner)
• Enrolment in our Company Pension Scheme
• Life Assurance
• Wellbeing programme including an Employee Assistance Programme
• Instant access to our Benefit Hub