• To Provide End User Support.
• Provide first-line support on the software applications used by the company and its stakeholders at different sites.
• Desktop support for infrastructure and software.
• Ensure network connectivity throughout the infrastructure.
• Determine network and system requirements.
• Perform troubleshooting and maintain maintenance records.
• Provide orientation and guidance to users on new software.
• Troubleshooting firewalls, printers, wireless networks.
• Identify Continual Service Improvement Initiatives

Qualifications required

• Relevant IT qualifications (A+, MCITP, N+, CCNA, ...)
• ITIL v3 / v4 Foundation
• Degree or Diploma in IT (1-5 years) advantageous

Skills and experience required.

• Microsoft Windows (10, 11, Server 2019, …).
• Microsoft Active Directory.
• Microsoft 365 (Office, Teams, SharePoint).
• Basic network troubleshooting tools (ping, ipconfig, tracert, …).
• Remote Support Tools (TeamViewer, AnyDesk, …).
• Cloud Hosting Platforms (Azure, AWS, Google Cloud,).
• User Account Management (e.g., creating, updating, and decommissioning AD/M365 accounts).
• Managing Helpdesk tickets on Service Management Tool (e.g., Spiceworks, N-Able, Marval).
• Problem solving skills.
• Multitasking skills.
• Ability to prioritize