IT Support Engineer, Pendleton (5664)

Adaugeo Healthcare Solutions is looking for an IT Support Engineer with strong communication skills, a positive attitude, and a team player perspective. Must have exceptional problem solving skills, an aptitude for critical thinking, and be able to maintain strong attention to detail in high-pressure situations. The successful IT Support Engineer will work on end user support, project management, acquisitions, and new site implementations simultaneously. They will understand and adhere to HIPAA policies, procedures, and regulations to assure patient confidentiality.

***May consider a remote assignment for the right candidate. Must live in Oregon, Washington, or Idaho***

Schedule: Weekdays and potential weekends. On call rotation. Normal office hours with some nights as needed.

Wage Range: $55,000 - $68,000 per year DOE 

Benefit Highlights:

• Medical, Dental, Vision with In-Network & Custom Network discounts
• 401(K) with discretionary employer match
• Paid Time Off
• No charge for in-house laboratory testing 

Duties and Responsibilities include the following:

• Service Desk technical support.
• User account maintenance and support.
• End user, PC, and Peripheral support.
• PC setup and imaging
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Repair, installation, and maintenance of computer hardware. Supporting Software applications in a remote desktop environment.
• Support end users via telephone or in person Software installation, upgrades, migration, maintenance.
• Ability to quickly learn new software.
• Listen closely to end user problems to aid in trouble shooting.
• Ability to prioritize multiple issues and determine appropriate order of response.
• Willingness to expand skillset and experience.
• Participate in On-call rotation to support 24/7 operation of sites.
• Perform other duties as assigned.

Expectations for all Employees: Support the organization's mission, vision, and values by exhibiting an ongoing commitment to the highest standards in all phases of operations. Assume service oriented attitude to gain a sense of pride and accomplishment. Accepts the team approach with dedication and commitment toward all work performed.

Education and/or Experience:

• The ideal applicant will meet at least 70% of the criteria listed below:
• CompTIA, Cisco, Microsoft or equivalent certification in relevant programs desired.
• Understanding of virtualization technologies; Citrix, VMWare or Hyper-V desired.
• A solid understanding of LAN/WAN networking.
• Azure Active Directory and Microsoft 365 Administration.
• Ability to troubleshoot network issues including back bone infrastructure issues.
• Must be organized and have the ability to manage projects of varying length.
• Positive, self-motivated individual who can complete tasks independently.
• Experience with Service Desk software to include documentation of resolutions steps and time spent on resolving issues.
• Understanding of Remote Desktop clients and experience providing end user support to remote employees.
• Formal Education in computer technology or 2+ years of computer and software support in a business environment.

Life at Adaugeo Healthcare Solutions: We are a devoted team of professionals, working cohesively to build on our expertise as a work family since 2007.  With a vibrant work culture focused on continually improving people and processes, our curiosity, persistence and positive attitudes are core strengths. We offer a comprehensive benefits package and an ever-evolving learning and development program to foster career and personal growth.  We truly value our employees.

More About Us:Adaugeo Healthcare Solutions is part of a family owned and operated healthcare organization, providing collaborative support and corporate oversight to our family of companies.  We are committed to operational excellence and cost-efficient administrative, technical and management services, including:

• Accounting and Finance
• Billing and Accounts Receivable
• Centralized Scheduling
• Certified Coding
• Clinic Administration
• Credentialing and Privileging
• Data Science and Business Intelligence
• Human Resources and Payroll
• IT Infrastructure
• Purchasing and Materials Management
• Quality Improvement
• Recruiting and Sourcing
• Software Development

Our family of companies also includes Praxis Health, the largest independent medical group in Oregon, and Interpath Laboratory, Inc., the Northwest’s leading, innovative clinical and anatomic medical laboratory with over 90 locations across Oregon, Washington, and Idaho. Our organization has over 50 years of proven success as a multi-specialty healthcare delivery system, thanks to our amazing people who contribute passion, dedication and ingenuity every day.  It’s because of our people that we believe in putting people first!

Physical Demands:

• Frequent lifting up to 30 lbs. Occasional lifting of 30-60 lbs.
• Occasional-to-regular kneeling, bending, stooping to perform installations.

Work Environment: Work is performed in an office environment. Involves frequent contact with staff. 

EOE Disabled/Veteran: Interpath Laboratory is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.