**YOU MUST RESIDE IN THE STATE OF NEW MEXICO, COLORADO, TEXAS OR ARIZONA TO BE CONSIDERED FOR THIS POSITION**

ARE YOU GREAT AT TROUBLE-SHOOTING AND SOLVING PEOPLE’S COMPUTER PROBLEMS OVER THE PHONE? 

At UnityBPO, you will play an essential role in supporting doctors, nurses, administrative staff and patients in solving their technology and software problems. Our Service Desk Analysts are the first line of resolution for our clients.  We help home health/hospice and hospitals across the nation overcome the technology challenges that stand in the way of patient care. 

WHO WE ARE

UnityBPO is a premier Healthcare IT company serving America’s front line healthcare workers and their patients. We are the lifeline for clinicians and patients across the country. We provide excellent customer service, diagnose, and solve people’s technology problems, and are the calm in a storm of healthcare issues.

Headquartered in Albuquerque, our staff work from anywhere in New Mexico, Colorado, Texas or Arizona. You must have basic IT trouble-shooting skills and problem-solving aptitude to start, and then we train. We pay for earning technical certifications. The starting pay range is $15 – 20 /hour depending upon experience, but there is an opportunity to earn more based on performance. The position entails working with customers virtually.  We have great experience working with students, stay-at-home parents and retirees. We encourage applicants of all ages and experience, as we do not discriminate.

Our environment is open, honest, and focused on our employees’ success. So choose a career path. And rediscover what it's like to enjoy your job.

WHAT WE’RE LOOKING FOR

• Resolve technical software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony, etc.).
• Assist multiple clients across different ticketing systems.
• Quickly and efficiently identify the customer’s specific information.
• Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
• Using the client-based requirements within the ITIL framework, correctly assign Urgency and Impact to tickets.
• Provide End-User Electronic Health Record (EHR) usability assistance to clinicians, including, but not limited to doctors, nurses, and therapists.
• Create an exceptional customer service experience by bringing your polished communications, patience, and empathy for the customer calling.
• Work independently and effectively while maintaining good team interactions.
• Partner with team members to ensure that the phones are covered during breaks, lunch, etc.
• Have flexibility in scheduling to meet the needs of the business.

Requirements and Preferences

• High School diploma or G.E.D. equivalent/and or experience
• Previous experience in a customer service environment
• Working knowledge of PC operations and ability to navigate between different desktop applications
• Good analytic and troubleshooting skills
• Ability to excel at problem-solving.  If you like logic puzzles, this is the job for you!
• Excellent verbal and written communication skills
• Ability to multi-task using multiple systems simultaneously
• Receive feedback and apply it in real-time
• Ability to adapt to an ever-changing environment

Please complete the Microsoft speed test form and submit the test results to the documented email address in the form (speedtest@unitybpo.com)https://forms.office.com/r/vmzLwQcps9 

Experience with the Following Strongly Desired

• CompTIA A+ Certification a plus
• Knowledge of medical-based terms and phrases
• Electronic Health Record – EHR experience – working within the EHR a plus

 What You Can Expect from Us At UnityBPO, we don't just help our clients succeed; we help our employees succeed. Here at UnityBPO, we are a family. We pride ourselves on mutual respect, open communication and hard work. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that UnityBPO is a great place to build your career. Our team members also enjoy:

• Meaningful Work making a difference in the lives of patients, clinicians, providers and healthcare staff
• A seat at the table with the ability to engage senior leaders, including the CEO, in your ideas and career
• Flexibility to work remotely or at the office
• A CEO who cares, creating a culture that appreciates and takes good care of its people

Sound like a good fit? Please take a moment to apply for this position. 

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.